Telephone: 01326 563416

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Welcome to Flora Motors Ltd

Your home for Ford in Helston.

Established in Cornwall of over 40 years, we offer a comprehensive selection of quality used cars, service, parts and MOTs.

Based in Helston , our customers come to us from around Cornwall including Truro, Falmouth, Penzance, St Ives, Camborne, Redruth and Penryn.

Our website allows you to browse and reserve our full selection of quality used cars. We would be delighted to see you in our showroom to answer any questions and help you find the right car for you.

Our service department is open six days per week, offering genuine Ford parts and the highest standards of service.

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Contact Details

Flora Motors
Lakeside Garage, Helston, Cornwall, TR13 0RA

Tel: 01326 563416

Sales Opening Times

Monday - Friday: 8:30am – 6:00pm

Saturday: 8.30am – 4.30pm

Sunday: Closed

Service & Parts Opening Times

Monday - Friday: 8:00am - 6:00pm

Saturday: 8:00am - 1:00pm

Sunday: Closed

Out Of Hours Emergency Recovery

West Country Vehicle Movements

07875929844

 

Fuel Opening Times

Monday to Friday : 8.30am - 6.00pm

Saturday: 8.30am - 4.30pm

Sunday: Closed

 

Flora Motors Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.

Complaints Procedure

Our aim is to provide you with excellent customer service. Occasionally, we may fail to meet your expectations, mistakes can happen, and when they do, we will try to put things right as quickly as possible. This document tells you about how we deal with any complaints you may have and aims to demonstrate our commitment to customer service.

If you have a complaint

We define a complaint as any expression of dissatisfaction, whether oral or written and whether justified or not. Your complaint will be taken seriously, and we will make every effort to resolve the problem straight away. To help us deal with your complaint as speedily as possible it would be helpful if you could provide us with as much information as possible about the regulated insurance or finance product purchased at an early stage. You can notify us of your complaint through the following channels.

In the first instance, please direct your complaint to:

FLORA MOTORS, LAKESIDE GARAGE, HELSTON, TR13 0RA. 01326 563416  

If your complaint or dissatisfaction is in relation to Regulated Finance and/or General Insurance products, you can contact below:

ITC Compliance Ltd, 3 Monarch Court, Emersons Green, Bristol, BS16 7FH

Telephone:  0117 440 3700 Email: complaints@itccompliance.co.uk

 

If you are still dissatisfied

If you wish to pursue your complaint further, you can contact the Financial Ombudsman Service within six months of receiving a final response. They shall conduct an independent review of your complaint to establish if it should be upheld or rejected. The Financial Ombudsman Service is there to act as impartial adjudicator and is responsible to the Financial Conduct Authority. You can find out more about the service by contacting:

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Tel: 0300 123 9123.

Website: www.financial-ombudsman.org.uk

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Copyright © 2026 Flora Motors. All Rights Reserved.
VAT Number - 132490293 | Company Number - 00978990 | FCA Number - 415348

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